Principal Regional Customer Engagement

Principal Regional Customer Engagement – Permanent Full Time – Perth CBD

Play a pivotal role at the forefront of WA’s energy transition.

As Principal Regional Customer Engagement, you’ll be the primary interface for major customers seeking to connect to Western Power’s transmission network, from large-scale renewable generators to major industrial loads. You’ll build trusted relationships, guide customers through complexity and provide a clear, credible point of contact during a period of rapid grid transformation.

Acting as the subject matter expert and central point for customer communication at a regional project level, this role aligns customer needs with Western Power’s strategic, regulatory, environmental and technical requirements. It provides consistent, transparent communication on major network infrastructure programs, including Clean Energy Link (CEL), and helps convert customer opportunities into compliant, deliverable connection outcomes.

At its core, this role is about influence — bringing together customer needs, technical realities and strategic priorities to shape outcomes that enable decarbonisation and long-term economic growth.

Your Role in Action  

• Build deep, trusted relationships with major customers, acting as the key point of contact for customers, guiding them through the Clean Energy Link customer connection process.
• Implement and embed Clean Energy Link customer processes and build strong partnerships with internal stakeholders 
• Influence network strategy and investment decisions by translating customer insights into transmission planning, Clean Energy Link (CEL) sequencing and coordinated outcomes across Western Power that strengthen major customer connection capability and support network growth, regional economic development and WA’s clean energy transition.
• Manage risk, governance and decision quality through evidence-based recommendations, escalation and disciplined reporting.
• Engage senior government and industry stakeholders to support coordinated planning, policy alignment and decarbonisation outcomes.
• Communicate across and outside of the organisation and facilitate the sharing of customer regional planning progress with senior government stakeholders.
• Strengthen Western Power’s reputation and social licence through credible engagement with customers, regulators and industry bodies.
• Model collaborative and accountable ways of working that support a high-performing, inclusive and customer-focused culture.

What Makes You a Great Fit

• Bachelor’s degree (or higher) in Communications, Business, Project Management or a related discipline.
• Significant experience in a senior customer-facing, commercial, planning or project delivery role, ideally within the energy, infrastructure or utilities sector.
• Highly developed stakeholder engagement, influencing and negotiation skills, with the ability to build trusted relationships and work effectively with senior internal, executive and external stakeholders.
• Advanced communication skills (verbal and written), including the ability to translate complex technical and strategic information into clear, customer-focused messaging, and prepare high-quality briefings for senior audiences.
• Strong interpersonal capability, including active listening, sound judgement and the ability to respond to stakeholder needs with professionalism and empathy.
• Demonstrated ability to work collaboratively across multidisciplinary teams to deliver coordinated, whole-of-business outcomes.
• Sound understanding of:

• • Network or project planning and development
  • Energy transition and customer decarbonisation strategies
  • Regulatory, environmental and technical requirements for energy connections.

• Ability to interpret and apply complex legislative and regulatory frameworks (Acts, Codes and Regulations) to manage risk and protect organisational integrity.
• Well-developed analytical, problem-solving and business acumen, with experience operating within governance and risk management frameworks.
• Strong strategic thinking capability, with the ability to manage complexity, ambiguity and competing priorities.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy three wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• 22 weeks paid parental leave and 5 days of First Nations cultural leave to support family and cultural connections.

Applications close on 23 June 2026.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a WORK180-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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