Case Management Team Leader

We're on the lookout for a Case Management Team Leader to take the reins of our brand-new Workplace Investigations team.

If you're driven by justice, thrive on leading with empathy, and believe every voice deserves to be heard, this is where your leadership can truly shine. You'll set the gold standard for fair, trauma-informed, and consistent case handling - ensuring every investigation is approached with integrity, care, and a deep respect for the people at the heart of it.

Your Role in Action  

• Ignite growth by mentoring and coaching a team of investigation pros - driving consistent, high-integrity outcomes that protect employee rights and champion Western Power’s values.
• Own the flow of workplace cases, smartly allocating work based on complexity and urgency, while guiding your team with expert insight from first intake to final resolution.
• Step up to the challenge by personally managing escalated, high-risk cases with a trauma-informed, fair, and compliance-driven mindset every step of the way.
• Keep investigations crystal clear by ensuring they align perfectly with the Fair Work Act, enterprise agreements, safety regulations, and internal policies - building trust and defensibility at every turn.
• Hold the standard high for our external investigation partners, making sure their work matches our strict quality bar and is called in only when the situation truly demands it.
• Champion meticulous documentation that’s airtight and ready for any legal or regulatory spotlight.
• Turn data into action by delivering sharp insights and trend analysis that spotlight systemic issues, fuelling smart strategies to boost workplace culture, safety, and compliance.

What Makes You a Great Fit

• Proven values-driven leader who loves mentoring investigators and building powerhouse teams -especially in fast-paced or high-stakes environments.
• Hands-on experience running and overseeing complex workplace investigations, bonus points for navigating unionised, safety-critical settings like a pro.
• Sharp as a tack on workplace laws (think Fair Work Act), enterprise agreements, and the art of procedural fairness.
• A relationship builder and communication champ who connects effortlessly with everyone.
• Top-notch communicator with a knack for crafting clear reports and confidently presenting findings to the big decision-makers.
• Equipped with trauma-informed investigation skills and training, bringing empathy and insight to every case.
• Relevant tertiary or diploma qualifications in HR or a related field.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy three wellness leave days each year.

Applications close on 25 July 2025 

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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