Community Engagement Specialist

Community Engagement Specialist:  12 months Maximum Term / Perth Office CBD

We are seeking a Community Engagement Specialist to drive proactive customer engagement and foster relationships through the development and implementation of best practice approaches. This role will involve direct customer engagement for the Stand-alone Power System program (SPS), helping to recruit customers identified for inclusion in the program as well as managing customer issues/complaints that may arise.

As an excellent communicator with experience in customer engagement you will be helping to meet engagement targets as well as promoting the role of SPS as an edge of grid solution. If you are passionate about customer engagement, have a knack for building relationships and love a fast paced environment, we want to hear from you!

Your Role in Action  

• Responsible for implementing best practice approaches to customer engagement for Western Power’s SPS program.
• Contribute to the development and implementation of customer and stakeholder engagement activities for the SPS program.
• Deliver and implement engagement plans for multiple projects consistent with Western Power’s brand and strategic objectives, which can include:

       - developing communications such as project letters, promotional material, and publications associated with business objectives;

       - identifying innovative ways to engage customers, particularly using SMS, online platforms, and digital media, and integrate this into existing processes;

       - responding to escalated customer complaints.

• Positively influence the internal awareness and acceptance of Western Power’s approach to customer engagement and act as an internal advocate for community views to influence decision making.
• As required, report on input on all project communications and engagement status, progress against plan, lessons learnt, issues etc. as part of weekly, monthly, quarterly and milestone, progress, and final reporting.
• Enhance and improve Western Power’s relationship and reputation with community stakeholders and work to minimise impacts of our infrastructure projects.
• Establish, develop, and maintain valued relationships with internal and external stakeholders including creating and nurturing advocates to support Western Power’s strategic objectives.
• Understand Western Power’s legal and regulatory obligations related to community engagement

What Makes You a Great Fit  

• Tertiary qualification in Communications, Social Planning and Sciences, Marketing, or related discipline preferred, or extensive demonstrated experience of at least 6 to 8 years in communication, community engagement, stakeholder management or a related field'.
• 5+ years’ experience in communication, customer engagement, stakeholder management or a related field
• Experience in the development of communication tools including, but not limited to, reports, promotional material, speeches, and publications associated with business objectives
• Strong communication, negotiation, and relationship management skills to effectively manage all levels of internal and external stakeholders
• Ability to prioritise work and critically assess own performance
• Ability to work with minimal supervision to meet strict deadlines
• Proficiency with Microsoft Office Suite
• Ability to work as part of a team

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.  
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 5th of November 2024 

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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