Customer & Partner Relationship Manager

Customer and Partner Relationship Manager

Are you a strategic thinker with a passion for fostering strong partnerships? We’re seeking a dynamic individual to lead the management of successful customer and partner relationships at Western Power, through developing and implementing proactive relationship strategies, effective services and meaningful insights and relationship data.

This is a fantastic permanent full- time opportunity based at our Perth Office.

Your Role in Action  

• Drive the development and execution of Western Power’s managed customer and partner relationship strategies to enable healthy relationships.
• Manage the proactive engagement of managed customer and partners to support Western Power’s Corporate Strategy, meet business objectives and enhance reputation.
• Oversee planned and unplanned outage coordination and escalation for managed customers and partners.
• Oversee the negotiation, execution, and management of commercial contracts within the account managed portfolio.
• Ensure collaborative and consultative working partnerships within the Function and across the business, to deliver on the position’s purpose.
• Manage the Customer & Partners Relationships team, building a high-performing, collaborative and inclusive team culture, developing talent and managing performance.
• Manage the Customer & Partners Relationships area’s budget, planning, processes, and reporting.
• Contribute to and support enterprise risk management, including meeting relevant legal and regulatory compliance obligations.

 What Makes You a Great Fit 

We are looking for an experienced professional with the following attributes:

• Tertiary qualification in a Commerce, Marketing, or a Business discipline
• Broad and deep knowledge within a Customer Service, Relationship or Account Management environment or related area
• Demonstrated ability to develop and implement customer service strategies with specific knowledge of customer service principles and commercial practices.
• Strong business acumen, comprehensive analytical and problem-solving skills
• Strong experience in people management and the ability to build and lead high-performing teams.
• Strong leadership, influencing, communication and interpersonal skills with the ability to engage and build collaborative working partnerships at all levels.
• Demonstrated commercial approach to deliver contract and commercial solutions that support business strategies.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 23/10/2024.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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