Customer Service Officer

Customer Service Officer: Permanent Full Time/ Perth Office CBD

We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various corporate systems to ensure that agreed SLA targets are met consistently.

By applying strong communication skills and a customer-focused approach, you will enhance customer satisfaction and support the overall success of our service delivery. If you are passionate about delivering exceptional customer experiences, we want to hear from you!

Your Role in Action  

• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
• Assists in identifying continuous improvement and innovation within the team
• Sharing of technical knowledge and information
• Developing and improving own personal effectiveness
• Responsible for end-to-end management of assigned task including the escalation of issues outside of process
• Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required
• Follow defined business processes in administering customer queries
• Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre

 What Makes You a Great Fit 

• WA Certificate of Education or equivalent
• 3 + years relevant experience in a front-line, high volume, customer service environment.
• Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
• Demonstrated ability to adapt to and support customer service objectives
• Demonstrated communication, interpersonal and teamwork skills
• Good level of written and verbal communication skills
• Demonstrated ability to achieve competency in using workplace web-based applications.
• Demonstrated ability to achieve competency in applying technical information

Applications close on 22 November 2024