Customer Services Officer

We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently met. Using a range of corporate systems, you will help maintain smooth operations and support positive customer experiences across the organisation.

Your Role in Action  

• Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
• Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
• Managing assigned workload and customer experience 
• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
• Assists in identifying continuous improvement and innovation within the team
• Sharing of technical knowledge and information
• Developing and improving own personal effectiveness
• Responsible for planning and implementing daily and weekly allocated work

 What Makes You a Great Fit 

• WA Certificate of Education or equivalent
• 3 + years relevant experience in a front-line, high volume, customer service environment.
• Competent in digital systems and technology – MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
• Demonstrated ability to adapt to and support customer service objectives
• Demonstrated communication, interpersonal and teamwork skills
• Good level of written and verbal communication skills
• Demonstrated ability to achieve competency in using workplace web-based applications.
• Demonstrated ability to achieve competency in applying technical information

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 27th May 2026 

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)