Functional Support Consultant

We’re seeking a skilled Functional Support Consultant to join Western Power on a fixed‑term basis, supporting the ongoing success of our enterprise systems. In this role, you’ll configure, enhance and maintain critical IT platforms within your process domain, while acting as a trusted advisor to the business, helping users optimise system use, troubleshoot issues and translate business needs into effective technical solutions.

Your Role in Action  

• Enhance the support capabilities of the team by filling the position of primary Lumada/FSM support consultant covering technical assistance, enhancements, testing and user training.
• Build a deep, end‑to‑end understanding of Western Power’s other enterprise systems within your domain, and how they enable critical business processes and outcomes.
• Take ownership of functional incidents and problems—investigating root causes, designing practical solutions, and communicating clearly and proactively with stakeholders in line with service expectations.
• Maintain high‑quality system and process documentation to support strong governance, knowledge sharing and audit readiness.
• Configure and adapt enterprise IT systems to align with evolving business processes and strategic objectives, supporting change delivery and system testing.
• Provide timely, cost‑effective advice and support to users, helping resolve technical and business process issues while maximising system capability and value.
• Perform regular housekeeping and scheduled maintenance activities to ensure the continued stability, performance and health of enterprise systems.
• Apply governance frameworks and manage system security to safeguard enterprise platforms and ensure alignment with business and compliance requirements.

What Makes You a Great Fit 

• Demonstrated end‑to‑end functional experience with Hitachi FSM, Lumada Cloud and Hitachi Ellipse systems crucial to the role.
• Experience supporting enterprise systems, including an understanding of business processes, user needs, configuration, security, integrations, customisation and reporting.
• Proven ability to investigate, analyse and resolve functional incidents and issues, applying logical root cause analysis and designing practical, fit‑for‑purpose solutions.
• Experience translating business requirements into meaningful system enhancements, with the judgement to recommend solutions that deliver strong and sustainable business outcomes.
• Hands‑on experience supporting or participating in the testing of enterprise systems to ensure solutions meet agreed business needs and quality standards.
• A collaborative and consultative approach, with the ability to provide clear advice, guidance and basic coaching or training to users on enterprise systems and the processes they support.

Applications close on 8th May

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a WORK180-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.