Network Dispatch Officer

Network Dispatch Officer - 12 Month Maximum Term Opportunity - Perth Office

Are you ready to take on the challenge of coordinating resources in a fast-paced environment and make a real impact on fault response efficiency?

As a Network Dispatch Officer, you will play a vital role in ensuring prompt and effective fault responses. In this position, you will be responsible for dispatching qualified personnel, work crews, vehicles, and equipment to designated locations for both emergency and non-emergency jobs within the SWIN, all while managing conflicting priorities with precision.

Your Role in Action  

• Liaise with field staff, controllers, stakeholders customers to receive work details and assess work requirements.
• Effective communication and prioritisation with Emergency Services and Controllers
• Provide effective feedback to both internal and external customers to advise on work progress.
• Plan and co-ordinate the execution of incidents, balancing available resources with customer priorities. 
• Provide administrative and co-ordination support
• Monitor TCS fault screens, providing relevant information to the Controllers and Team Leader. Dispatch and close off fault jobs.
• Assist in the response to system or unplanned emergencies.
• Provide field-based systems support and coaching in works management systems and tools e.g. PoA TCS, Metering Business System (MBS), NETCIS, DQM, DM, Ellipse, SPIDAWeb, Geoview, MS Office etc.
• Perform document and file management for section. Maintain real time log of available resources
• Understand regulatory requirements and reporting relevant to operating and maintaining a network
• Owing the incident through to resolution, end-to-end, referral to other sections e.g.: Metering, Underground, PQI.

 What Makes You a Great Fit 

• Completion of Year 12 with English and Mathematics or equivalent demonstrated work experience
• Minimum 5 + years demonstrated specialised experience in an administrative/support or operational position
• Experience and proficiency in computerized office systems
• Experience in cost management, analysis, estimating coordination, reporting and process improvement
• Must have demonstrated communication skills
• Ability to work under pressure and prioritise work and resource allocations

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth Office, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 25th October 2024

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)