Service Advisor

We're on the lookout for a proactive Service Advisor to become the trusted first point of contact for our Asset Operations customers. You’ll be the link that keeps our Fleet Maintenance Workshop running like a well-oiled machine. From scheduling and prioritising vehicle services to triaging customer enquiries, managing work orders, and keeping parts inventory in check.

Your Role in Action  

• Be the first point of contact for Asset Operations customers, managing service bookings, updates, and enquiries.
• Triage and respond to customer complaints and requests with professionalism and urgency.
• Coordinate service appointments and support the creation of efficient work schedules and fortnightly plans.
• Collaborate with workshop teams and Team Coordinators to optimise service delivery and workflow.
• Open and manage work orders, prepare detailed Work Packs, and ensure all job documentation is complete and accurate.
• Maintain inventory by ordering parts, liaising with suppliers, and managing purchasing transactions.
• Keep systems updated with accurate records, including service notes and scanned documentation in Volt.
• Assist with general admin tasks including PPE/stationery orders, training/travel bookings, and onboarding support.

What Makes You a Great Fit 

• Prior experience in service advisory, administration, or coordination within a fleet maintenance, automotive, or mechanical workshop setting.
• Solid understanding of vehicle servicing processes, compliance standards, manufacturer warranties, and Australian consumer law.
• Familiarity with fleet maintenance operations, including work order management, parts sourcing, and inventory control.
• Confident using fleet management or maintenance scheduling systems to support daily operations.
• Excellent administrative skills, with a keen eye for detail in document handling and data entry.
• Strong communication and customer service abilities, with the confidence to engage effectively with workshop teams, suppliers, and client

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Competitive salary of $ 89,657.00 + 13.5% Superannuation
• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy three wellness leave days each year.

Applications close on 26 July 2025 

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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