Service Delivery Manager

This is a unique and exciting time to be a part of the Tech & Enterprise Services team at Western Power. We are at the forefront of the energy transition in leveraging existing and new technologies, including microgrid, stand-alone power systems (SPS), battery storage solutions and incorporating increased levels of renewable energy such as roof top solar into the energy system. We're transforming the electricity network ensuring a cleaner, brighter and more resilient energy supply for the next generation. 

We're also working hard on enabling the decarbonisation of the energy system by converting more of our energy consumption to electricity, including electric vehicles (EVs) as well as other initiatives to enable industry sectors to reduce emissions by making the switch. 

The transition to the energy system of the future is reliant on innovation in the Tech & Enterprise Services space. Longer term, we’ll be focusing on the establishment of foundational services, provided in an efficient, reliable and highly accessible manner. We will apply a lifecycle management approach to these services so we are accountable for the strategy, implementation and ongoing operation of our products.

We believe that Tech & Enterprise Services is the best place to be in Western Power because it’s not often that you get the chance to establish a whole new capability within a large organisation in WA. Everyone in the team is passionate about making it work and making it work well; we’re a hands-on, conscientious bunch, and always look for opportunities to improve. Tech & Enterprise Services is the ‘engine room’ but we’re not just stoking the boilers, we’re developing the machine. Keep reading if you’d like to learn more!

Your Role in Action  

This role is accountable for managing the delivery of ICT services from internal and external service providers to ensure that customer expectations are met. Provides ownership and strategic leadership for the efficient and effective execution of ITIL processes.

 What Makes You a Great Fit 

• 8-10 years ICT or Business experience, including experience in the delivery of IT Service Management:
• Broad and extensive understanding of information technology and industry trends;
• In depth understanding of ITIL framework and ICT Service Management best practice;
• Experience leading under pressure in crisis situations;
• Experience providing services to demanding internal customers;
• Experience in delivering business focussed outcomes;
• Used to data driven and risk management approach to decision making;
• Commercial acumen and experience managing outsourced service providers.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 30 October 2024.  

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)