Works Allocation Coordinator

Works Allocation Coordinator – Permanent, Full-time – Perth CBD 

The position is responsible for coordinating and allocating a wide range of Distribution works requests including Planned Works Enquiries, Deferred Faults, Request for Repairs (RFR) and other urgent Distribution works, ensuring a high level of customer service and capturing of information to meet business and legislative requirements. 

Your Role in Action   

• The position is responsible for the coordination, assessment and allocation of planned works enquiries to the appropriate business area using knowledge of business processes and systems to help reduce network and public safety risk. 

• Schedule and plan own daily and weekly allocated workload to meet required timeframes and service level agreements. 

• Be the single point of contact for managing escalations and customer issues and effectively manage group mailbox gateways for the team where applicable. 

• Is responsible for leading the coordination and allocation of RFR (Request for Repair) incidents and lead to the creation of urgent RFR work orders. 

• Allocate and update EMS2C work requests and deferred fault enquiries to ensure the quick remediation of urgent distribution network issues. 

• Populate WO creation templates for work order creation team. 

• Maintaining open and trusting workplace relationships and effective communication with multiple stakeholders across the business.  

• Use of relevant Western Power systems, as required to perform the role.  

 What Makes You a Great Fit 

• Completed Year 12 (or equivalent) with English and Mathematics and / or at least 4+ year’s demonstrated general administration experience. 

• At least 4+ years demonstrated experience in providing administrative office and or operational support services with knowledge of principles and practices of basic office management. 

• Solid experience of Microsoft Word, Excel, and PowerPoint software. 

• Solid technical working knowledge of primary electrical assets and or demonstrated analytical and business process improvement skills and experience. 

• Solid understanding of administrative functions and office practices. 

• Able to deliver high quality, professional, customer focused administrative services. 

• Excellent interpersonal, and written and verbal communication skills. 

• Ability to maintain a high level of accuracy and confidentiality. 

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:  

• Over 50% of our employment opportunities are driven by career progression.   

• Flexible work arrangements to support part time work, working hours and working from home arrangements.  

• The opportunity to purchase up to four weeks of additional leave per year.  

• Access to salary packaging, social club activities, and discounted health insurance and gym membership.  

• An award-winning employee recognition and benefits programme.  

• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.    

• In addition to standard leave, enjoy two wellness leave days each year. 

• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists. 

• On-site café available for convenient meals and refreshments throughout the day. 

Applications close on 15 November 2025 

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.  

Learn more about Western Power here: About (westernpower.com.au)  

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