Senior Distribution Customer Consultant

 Senior Distribution Customer Consultant – South Metro Depot – Permanent

This position is accountable for driving the successful development and maintenance of effective relationships between Western Power and our distribution customers to enable the organisation to meet business objectives and deliver on its Corporate Strategy.

This position is responsible for providing strategic insights and recommendations to leadership to guide decision-making and continuous improvement, including supporting Western Powers energy transition and evolving customer needs.

This role is based at our brand-new state-of-the-art South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters. With the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

Your Role in Action  

• Develop and maintain strong, strategic relationships with key distribution customers, representing Western Power acting as the primary point of contact for senior and executive-level stakeholders.
• Lead regular engagement meetings with customers to understand their evolving needs, address concerns, and strengthen trust.
• Develop and execute strategies to provide high level advice and actionable insights to enhance customer experience across energy connection touchpoints, leveraging stakeholder engagement, feedback mechanisms, and customer insights to drive service delivery and program improvements.
• Provide strategic advisory and insights to senior leadership to help influence business-wide decisions.
• Provide professional advice regarding the effective management of customer relationships, ensuring outcomes consistent with strategic and functional priorities.
• Provide guidance on risk mitigation strategies in a diverse and often challenging commercial, technical and regulatory environment.
• Contribute to and support the safety, health, environmental & community programs, ensuring customer considerations are integrated into broader organisational initiatives.
• Proactively analyse feedback and performance data to detect service gaps to identify opportunities to improve customer service and contribute towards developing remedial actions to prevent dissatisfaction or issues escalation.

What Makes You a Great Fit

• Tertiary qualification in Business, Project Management, or related discipline; or lesser qualification coupled with significant industry specific experience.
• Significant experience managing a large and diverse portfolio of key customers and senior and executive level stakeholders and the ability to resolve complex issues while achieving high levels of customer satisfaction.
• Experience in project delivery within the energy sector, with an understanding of electrical infrastructure.
• Highly motivated with exceptional influencing abilities, outstanding communication skills and strong interpersonal capability to build trust and drive collaboration across all levels.
• Strong experience in written and verbal communication of a professional standard.
• Strong organisation and time management abilities to manage competing priorities.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy three wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.
• 22 weeks paid parental leave and 5 days of First Nations cultural leave to support family and cultural connections.

Applications close on Wednesday, 21 January 2026.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a WORK180-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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