Expression of Interest (EOI) - Customer Connections, Multiple roles

Expression of Interest (EOI) I Customer Connections Team

We are seeking Expressions of Interest for three (3) exciting opportunities within the Customer Connections Team, based at our South Metro Depot in Forrestdale. As part of our team, you will play a pivotal role in shaping how Western Power serves its customers while upholding our core values.

Join us and make a meaningful impact in our mission to power a sustainable future.

Positions Available 

1. Project Coordinator  

Provide effective project management support of Western Power’s distribution-based program of work, ensuring commercial, safety, cost, efficiencies, timeliness, quality and scope expectations of the customer are managed. 

What makes you a great fit  

• A high degree of accuracy in all project tasks, ensuring nothing is overlooked.
• Build effective relationships and foster seamless teamwork internal and external to Western Power.
• Proactively address customer needs and resolve issues efficiently.  
• Ability to deliver clear, concise reports and project updates, ensuring all stakeholders are informed and aligned.
• Demonstrates curiosity, adaptability, and always looking for ways to improve. 

2. Senior Project Delivery Specialist 

To ensure efficient and effective customer outcomes, this role will be responsible for managing the end-to-end delivery of Western Power customer projects from application to construction.  

What makes you a great fit  

• Practical project planning and coordination, efficiently managing dependencies including the oversight on construction scheduling and seamless subcontractor coordination.  
• Effective communication and stakeholder management, with the ability to tailor messages for diverse audiences including construction teams. 
• Establish and maintain robust project reporting and governance frameworks. 
• Build strong customer relationships and proactively manage expectations. 
• Leadership in motivating and guiding individuals’ teams to achieve successful outcomes. 
• You have an understanding of construction driven tasks and activities and can talk to the detail when required. 

3. Customer Coordination Team Leader 

Strategically lead complex project delivery, aligning with organisational goals. Build high-performing teams through mentoring, performance management, and strong governance. Drive continuous improvement while ensuring customer satisfaction by managing enquiries, fostering relationships, and proactively addressing project challenges.

What makes you a great fit  

• Strategic project portfolio management and oversight, ensuring alignment with organisational goals. 
• Develop and empower a high-performing team, fostering collaboration and professional growth. 
• Establishing and maintaining effective project governance and reporting structures across the team. 
• Drive continuous improvement in project delivery processes and methodologies. 
• Cultivate strong stakeholder and customer relationships and ensuring effective communication at all levels. 

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that's enabling the transition to renewable energy and decarbonisation.

Applications Close

As this is an expression of interest advertisement, we continuously review applications and reach out to discuss current and upcoming opportunities. You can expect to hear from us within 7 business days with an update on the status of your application.

Learn more about Western Power here: About (westernpower.com.au)
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