Metering Services Officer

We're looking for two dynamic Metering Service Officers to join our team on 6-month fixed-term contracts! As the first point of contact, you'll represent the business in all customer and service provider interactions—whether in person, over the phone, or through written communication. Your role will involve daily data entry, providing top-notch customer service, and ensuring timely issue resolution or escalation to maintain our high service standards. If you're ready to make an impact, we want to hear from you!

Your Role in Action  

• Interaction with internal & external stakeholders through written, telephone & face to face channels.
• Provide exceptional customer service via inbound metering calls.
• Active team member responsibility for quality data processing.
• Raise & process service orders.
• Follow defined business processes.
• Plan and implement daily and weekly allocated work.
• Administrative support & data entry
• Strengthening key customer relationships by providing metering data expertise.
• Liaising with internal/external service providers to provide quality data provision & service delivery.
• Appropriate escalation of issues & risks.

 What Makes You a Great Fit 

• Demonstrated experience in a front-line, high volume, customer service / data processing environment.
• Experience in high volume data entry.
• Proficient with MS Office suite of products with good general PC literacy
• Good communication skills, both verbal & written

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy three wellness leave days each year.
• Access to end-of-trip facilities at our Perth office, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 19 March 2025

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au)