Network Response Officer

Respond to network outages, faults, incidents and emergencies, ensuring effective liaison with NOCC, affected individuals and emergency services.

Identify and isolate electrical hazards, make safe, determine appropriate restorative action and either conduct repairs or delegate to Western Power or external contractors as necessary

This role is based at our brand-new state-of-the-art South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters. With the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

Your Role in Action  

• Identify and isolate electrical hazards, make safe, determine appropriate restorative action and either conduct repairs or delegate to Western Power or external contractors as necessary
• Ensure the safety of all parties via effective application of Western Power work practices, processes, and procedures.
• Analyse each job/incident and utilise appropriate resources to restore power as quickly as possible and in a safe manner.
• Maintain timely and effective liaison with NOCC, affected individuals, emergency services and other stakeholders.
• Manage all interactions with customers, general public and other stakeholders in a professional manner. 
• Demonstrate a sound knowledge of WP policies, technical procedures, accountabilities, and responsibilities and be able to effectively communicate these to customers and escalate issues as required.
• Provide technical advice, supply rulings & requirements to crews, customers, and general public.
• Contribute and share knowledge and skills – facilitate the development of less experienced employees providing coaching and advice

What Makes You a Great Fit 

• Cert 3 qualified lines person or qualified electrician
• Current Electrical Workers License
• Switching to level 5
• Preferably 4 to 6 years relevant and demonstrated experience, within a Networks business, including all appropriate licences’ or certificates of competency
• Knowledge of network construction, maintenance & field-based practices and procedures
• Demonstrable knowledge of distribution and transmission networks.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression. 
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 19 November 2024

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we’re building A Network for Life: A network for life (westernpower.com.au) 

Please contact Nathaniel Alexander on 0413 813 473 for more information about the opportunity.