Sales Team Leader

Sales Team Leader – Permanent - Full Time / South Metro Depot (Forrestdale WA)

We are seeking a dynamic individual to lead and develop a team of customer management professionals who align customer needs with Western Power’s capabilities, maximizing customer relationships, and delivering outstanding customer service. You will drive a high-performance culture focused on customer satisfaction and commercial success, while fostering an inclusive, safe, and accountable work environment. This position is key in shaping how Western Power serves its customers and upholds its values.

This role is based at our South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters and with the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

Your Role in Action  

• Lead a team of customer management professionals, matching the needs of customers with Western Power capabilities, maximising customer relations and delivering outstanding customer service
• Effectively prioritise all work in accordance with customer needs and in service dates
• Build a mindset of continuous improvement and innovation within your team
• Implement, monitor, and report on the effectiveness of business processes and systems
• Implement reporting mechanisms to monitor delivery and performance for your team
• Participate in team management meetings where progress against key performance indicators are monitored and discussed and report on your team’s performance
• Role modelling a safety mindset by ensuring a consistent approach to workforce training and development, providing access to appropriate systems, and supporting activities that contribute to developing a safety conscious workforce
• Effectively manage resources within your team including people and equipment
• Effectively execute employee performance management and the ongoing development of employees, including improving your own personal effectiveness and each of the members of the team
• Coach and develop direct reports to ensure they are developing to their full potential and mentor them in key people procedures (safety, human resources etc.)
• Develop and maintain portfolio and program dashboard reporting and regularly share insights at team management meetings

 What Makes You a Great Fit 

• Tertiary qualification in Business or Commerce or equivalent experience
• At least 4 to 5 years’ experience in management of professional, front line, operational staff
• Demonstrable experience in the development of team performance
• The ability to build and maintain successful relationships, and influence multiple stakeholders
• Relevant industry experience, skills, and knowledge
• Sound experience in leadership, influencing, communication and interpersonal skills
• Interaction with others requires understanding, influencing, and supporting people, through applying technical knowledge or rational arguments

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• Over 50% of our employment opportunities are driven by career progression.  
• Flexible work arrangements to support part time work, working hours and working from home arrangements. 
• The opportunity to purchase up to four weeks of additional leave per year. 
• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 
• An award-winning employee recognition and benefits programme. 
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.   
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 26th November 2024

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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